Privacy Policy

One of the most important aspects of business online is the ability to gain the trust of potential clients. For this reason, service at MyLuci.com is dedicated to promoting privacy as a main priority by protecting sensitive personal information. Luciano Smokes Inc. is well aware of the fear most people have of bad business practices which may compromise confidential information, share information without authorization, or misuse personal information in any way. We want to assure you that all information collected whether you purchase from our site or not will only be used to serve you and never to mislead you. We do not guarantee complete security of stored information, however, we have implemented security policies and features to prevent misuse of the information you entrust our company with.

1) Collected Personal Information

When you submit information to build your customer profile or communicate with us electronically or over the phone, we will use the information to facilitate convenient and efficient service to our customers. All information collected will be used for the purposes of this site only. We will not intentionally share, sell, rent, or trade data with other companies that have nothing to do with service on MyLuci.com. Information you fill out to join is basic such as name, gender, DOB, email, phone numbers, and addresses.

The information you provide will be used to facilitate present and future purchases and for security purposes. We need to prevent fraud by confirming the identity of credit card holders and also to prevent sales of our products to un-authorized or under-aged buyers. Inform us immediately if you discover someone is fraudulently using your identity or personal information. Any claim submitted to us of fraudulent use of personal information or forged identification, will immediately demonstrate grounds for deleting that information. We do not intentionally solicit personal information from or about children or minors. Our product is for smoking adults. We will delete information as a violation of privacy policy if it is discovered we have received any personal information from a minor.

2) Third Party Vendors

These are business intermediates such as credit card companies, freight companies, and call centers which act to fulfill orders or services you request. These companies have their own privacy policies (separate from ours) to protect your information and will have access to the essential personal information needed to perform their function on behalf of our company.

3) Site Security

All employees and partners take your personal information very seriously. Access to member personal information is limited number of qualified individuals dedicated to customer satisfaction. The information is password and ID protected. Web security is reviewed monthly. Encryption protocols protect your most sensitive information such as credit card numbers or social security numbers. For instance, only the last five digits of credit card numbers will be revealed when confirming an order while the entire credit card number will be transmitted to the credit card company. Protect your information by logging off when finished with orders. Refer to the Terms of Use for security issues we cannot reasonably guarantee.

4) Revisions/ Updates

Members subscribed to the site may correct or update your personal information by visiting the ‘My Account’ link. Changes will be reflected into databases instantly. If you wish to deactivate your account, you may contact member services through the ‘Contact Us’ link.

Privacy Notice information may be subject to change given the discretion of our company. However, we will always act to protect personal information regarding your account. You should check our Web Site frequently to understand changes to policies.

5) Add-ons from Other Sources

We may correct or supplement information about you and add it to our database based on submissions by partners, third parties, or other data suppliers. Examples include changes to postal representation based on information supplied by carriers or other intermediary partners to make sure orders are completed effectively and at lower costs. This is intended to ensure better communication and to facilitate future purchases more easily.

6) Communication

At times, we may send out email messages alerting product availability, changes to the site, policy changes, or special promotional offers. Additionally, we may contact you if a) you contact us, b) there are updates about orders c) we need to for administrative purposes. Administrative emails will not contain promotional offers. If you chose to receive news letters, they will only contain promotional offers from MyLuci.com.

7) Legal Disclaimer

We are entirely committed to user privacy of personal information. However, we may be required to disclose personal information if it is required by law in which we have good-faith belief disclosure is necessary to comply with a judicial proceeding, court order, or any other legal process.

8) Cookies

Use of cookies may be used to provide a more satisfying and convenient browsing experience and allows our company to get a better understanding of site traffic. These cookies are data that your browser may store onto your computer hard drive to help us identify you when you enter our site. It is not a requirement to use our site. If you do not wish to use cookies we recommend downloading appropriate programs that will block cookies. Refer to your browser’s help tool to turn off cookies altogether or to be notified when a cookie is downloaded. Log files are not tied to personally identifiable information.